policy

Notice times for all custom orders can change (increase) due to volume and some orders may not be able to be taken due to us being booked. A 50% non -refundable deposit reserves your date for your order. This can be made in person or over the phone during business hours. We would appreciate orders and payment to be 1-2+ weeks before your event. Once your 50% deposit is made, your date is booked.

 No changes are to be made to any order within 72 hours of your event!

We take pride in all our products. If you are unhappy with your order and/or purchase when picking up, please let us know before you leave the store as we may be able to fix the issue.

Baked by Ashley is not responsible for orders once they leave our premises. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly, such as cracks, smudges, melted frosting, etc.

We always put in our best efforts to make sure that your order is decorated to the specification on your  order form. Upon pick-up of your cake, adjustments can usually be made for an additional charge if it was not stated on your original order. If for some reason something is not decorated correctly as stated on your order, we can usually make necessary changes right away.

Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration; however, we make no claims for exact duplication of the work done by other cake decorators.

Please note that orders placed over the phone or email are extremely "fragil". Creating your order always requires a lot of details and information to avoid any possible errors. If you are trying to order a custom decorated cake over the phone or email,  please provide us with a sketch or picture (by email). Please note that we can not read minds and there are a lot of chances that the design of your cake will be different of what you are expecting if not enough infomation is provided. 

We do not take responsability if the color of the decoration is a different shade that you had in mind.

Baked by Ashley  is not responsible for any damage done to the product after it has been delivered and set-up or picked up by the customer. The client assumes full responsibility arranging for the caterer/servers to cut, serve and remove all existing supports inside of the cake. 

Baked by Ashley is not responsible for any injuries that may occur due to failure to remove the necessary supports.Baked by Ashley is not responsible for any damage the product may suffer due to the environmental conditions in which the cake is stored or displayed (location, temperature, weather, etc). An extended period without refrigeration will deteriorate the cake as well as the decoration.

Baked by Ashley reserves the right to use pictures of any cake created by Baked by Ashley  in any way it deems fit, including, but not limited to, postings on social media and advertisement.

Baked by Ashley reserves the right to terminate any agreement/order any time if becomes insolvent, bankrupt, or enters receivership, dissolution, liquidation, or termination for Change of Control. 

Baked by Ashley may terminate this agreement with immediate effect, by giving 3-5 days notice to the customer. Only in this case all deposits will be refunded.